Uniwell Releases the New HX-5500 POS Terminal

Uniwell POS Australia is proud to introduce the new HX-5500, the latest addition to our popular HX series of embedded POS terminals.

The HX-5500 is a state-of-the-art, slimline, 15.6″ capacitive touchscreen point of sale system designed to empower your business.

Uniwell’s POS technology is based on 40 years of point of sale development experience, making the HX-5500 an excellent choice for hospitality venues and food and general retail outlets of all shapes and sizes.

Here are five key reasons to consider the HX-5500:

Reliability – Uniwell’s proprietary technology removes risk areas in relation to system reliability. POS features are specifically designed to be robust and easy to operate. Third-party applications can’t be loaded onto the dedicated POS terminal, so stability is not compromised.


Operational speed – Uniwell Corporation has been developing and refining POS technology for decades. A properly configured Uniwell POS system provides superior functionality, while still being faster and simpler to use for an operator than many other point of sale products.


Security – An embedded POS terminal is an ‘all-in-one’ solution with no separation between operating system and POS application. This singular purpose provides greatly enhanced security, as users can’t access the internet and introduce external information to the POS terminal’s memory.


Purpose-built hardware – Embedded POS terminals are specifically designed to cope with the day-to-day requirements of high-volume hospitality and retail venues. Uniwell has a long-standing reputation for quality POS hardware that can handle the physical workload that a standard tablet, laptop or PC may not.


Powerful POS management software – Uniwell Lynx is an Australian designed and supported software package that provides extensive POS control and detailed sales analysis. With a reputation for user-friendly operation and reliability, Uniwell Lynx is the ideal back-office companion for your HX-5500.


If you are looking for a new point of sale system to improve your business, make sure you contact  us to check out the HX-5500


How Should You Pay for Your POS System?

Setting up a hospitality venue, such as a café or restaurant, can be a daunting and expensive exercise. The fit-out, including furniture, kitchenware, cooking and refrigeration equipment, all add up to a considerable investment on the part of the new business owner. With that in mind, it is understandable that your point of sale system is sometimes one of the last things to be thought about.

Point of Sale solutions for Sydney hospitality and food retail

While, as a specialty POS supplier, we feel that point of sale technology is a vital component in any hospitality or food retail business, this article isn’t designed to discuss in depth the reasons why you should acquire a good quality, properly configured POS solution. Rather, we simply want to consider how you should pay for it, regardless of the system you choose – with a particular focus on providing you with the best business outcome in the long run.

There are typically 3 approaches to procuring a new POS system:

  • Purchase all of the equipment outright
  • Use a ‘software-as-a-service’ POS app – where you can often use your own iPad or computer
  • Lease or rent a complete, integrated point of sale system

Let’s briefly consider some of the pros and cons of each of these options so that you can make a better informed choice when it comes time to finance your next POS equipment acquisition.

Outright Purchase of a POS System

This is often seen as the preferred method of paying for your point of sale equipment – it saves money in finance charges and alleviates the fear of being ‘locked-in’ to a POS system or a support provider who wants to keep charging you for ongoing, but seemingly unnecessary services that seem to offer you little tangible value.

However, one of the greatest challenges in any business purchasing decision is finding the balance between getting the right equipment to truly meet your needs and whether or not you can afford it. For instance, some hospitality business owners understand the benefits of a high quality, integrated POS system but have difficulty justifying the expense. Cash flow can be incredibly challenging during the first 12 to 24 months of opening a new venue.

So, should you try and get by with a cheaper option to start with, with the aim of upgrading to something more suitable later? The difficulty with that line of reasoning is that you really do need to take advantage of the workflow efficiencies and ‘business intelligence’ data that a proper POS solution can provide right from the outset. And if you do decide to go with a less effective system in the short term and then need to upgrade, the cost of setting up your system a second time and retraining staff can be prohibitive.

Signing Up for a ‘Software-as-a-Service’ App

The last 5 years have seen massive changes in the POS industry. There are now literally hundreds of POS apps and programs that can be installed on generic computers, tablets and other devices. Even more recently, dozens of ‘software-as-a-service’ (SAAS) apps have become available, with a monthly payment for the use of the POS program itself, and often being able to be installed on your own IT equipment. This is of particular interest to ‘tech-savvy’ managers who have grown up with technology, and are inclined toward the DIY approach.

There is no doubt that point of sale software suppliers that simply charge a monthly subscription can provide a basic solution with a relatively low upfront cost. However there are some cautions to consider before going down this path. For instance, for a reputable POS app, how much does the total monthly cost add up to over an extended period? What is the real cost of the hardware you need to use, particularly if you need to repair or replace it? Most purpose-built point of sale terminals will comfortably last at least 3 – 5 years, so while it seems to make sense to pay $50 – $100 per month for an app from a cash flow point of view, this option will probably not prove to be significantly cheaper over the projected life of the system.  This despite the fact that the durability of the equipment and the app’s POS functionality might not be as strong as a traditional point of sale solution, and your sales data may not be useable if you decide to discontinue paying your monthly fee after a period of time.

Rent or Lease a Complete POS Solution

An option that is often overlooked is that of leasing or renting a purpose-built, integrated POS solution. Some shy away from the commitment required for monthly payments or feel that the finance charges make this option needlessly expensive. But in the same way that utilising a POS app has definite cash flow benefits, so too does the lease option, as your business capital is not tied up in equipment but can be used to improve your venue in other ways. And in fact, you can often get a better overall solution for a similar monthly outlay.

There are a number of other benefits from leasing business equipment such as your point of sale system. For example, there may be considerable tax advantages to leasing – the monthly payment can often be written off as a business expense, similar to your rent, or phone and electricity bills. Additionally, at the end of the lease period, it is typically an inexpensive option to purchase the system outright, or even better, roll over to a newer, more up-to-date solution for the same or similar monthly outlay.

Of course, every situation is different and business owners often have their own personal preferences regarding how they want to approach setting up and financing a new venue. In any case, carefully investigate the different options available to you when it comes time to purchase your POS system and weigh up what will be best for you in the months and years ahead.

Uniwell POS Australia has teamed up with a specialist small business finance partner based in Sydney – ilease Equipment Funding. Our aim is to help you acquire the best possible POS solution that can help you control and manage your business without ‘breaking the bank’ – by providing cost effective equipment finance options

* “This article was originally written for the Uniwell4POS website, and has been used with permission of the author.

Rental finance for your Uniwell POS systemUniwell POS Australia provides quality POS systems

Cash Drawer Counterfeit Currency Detector

Save Money Today!

Check Note is the worlds first cash drawer mounting counterfeit currency detection device powered by USB. Counterfeit notes are stunningly easy to detect with a Check Note device. When counterfeit notes are inserted in the drawer, the UV light creates an intensely bright blue/purple reflection as a result of the cellulose and other properties of non-monetary paper/polymer. This allows cashiers to rapidly detect counterfeit notes that would have easily passed as genuine – thus preventing a fraudulent transaction and losses to your business.

Empower your Cashiers

Check Note places the responsibility of detection into the hands of the cashiers. In the past, businesses would rely entirely on their cashiers having suspicions of a fraudulent note first, only then to have them confirm the authenticity of a bill in front of a customer. With Check Note, no counterfeit note is inserted into the drawer/box without detection from your cashiers

Easy to Install

Its slim design means Check Note can be mounted to a drawer or flip-lid cash box that is above or below the bench top. It is powered by USB and can be installed on any point-of-sale system in less than 30 seconds by anybody. Don’t become a victim fraud, contact Statewide Business Systems today to find out more about how Check Note can empower your business and save you money.

Lynx Software Version 9 Release

*Originally posted on the Lynx Software website:

We are pleased to announce the release of Version 9!

What’s New in Version 9?

  • 10 New Programming Options
    • Tare Table, Sort PLUs, Menu Levels
    • Modifiers, Discount, Percentage
    • Adjustment, Tip, Discount Coupon, Paid Out
  • New Sales Reports
    • Meal Deal Report
    • Item Sales by Modifier Report
    • Period Sales Reports
    • Item Sales by Period Reports
  • Enhanced Data Entry
    • Redesigned data entry screens
    • More range editing
    • More powerful screen layout editing
  • Performance Improvements
  • And much more … click here for details


Contact us today to find out how you can upgrade to version 9!

Are Your Bank Note Acceptors Not Accepting the New $10 Note?

$10 NGB Note

In September 2012 the RBA announced its intention to release an upgraded series of new banknotes.

Issue of the denominations will be staged across a number of years, with the first denomination being the $5.00 released in September 2016 and the $10.00 released in September 2017.

Along with our suppliers, we are working on a upgrade program to ensure that most current equipment purchased will be able to process the new bank notes.

Please contact our office regarding any questions you may have regarding your current bank note acceptor.

Don’t Miss the Promotional Opportunity That’s Right in Front of You (and your Customer)

Your Point of Sale terminal is a vital piece of hospitality equipment. It allows you to maintain your menu and prices, ensures sales entry accuracy, acts as a communication hub between the front-of-house and back-of-house, and provides critical sales data for analysis.

But did you know that your POS can be an active promotional tool?

Most reputable POS systems now have the option available to add an integrated customer display that can scroll through a series of high quality graphic images. There are considerable advantages to utilising this option:

  • Your POS is often at the centre of your counter, right in front of your customers – so a graphic display fills the ‘dead’ space taken up by the POS with an excellent non-aggressive marketing opportunity.
  • When a sale is being registered at the POS the content shows on the display, allowing your customer to be confident that their order is correctly entered.
  • Use upselling and cross promotion opportunities in an effort to grow the spend-per-customer ratio of your venue – an excellent method of increasing revenue.

To help demonstrate the opportunity that a graphical customer display presents, here are some suggestions for the content that can be utilised:

  1. Advertise in-house specials – of particular benefit are promotions that are tailored to boost sales during quieter periods
  2. Offer up-selling opportunities for existing products to encourage impulse take-up of these options
  3. Present new products that have recently been added to your menu
  4. Promote upcoming special or seasonal events
  5. Publicise your social media presence
  6. Display photos of your venue and flagship products

There is no shortage of ideas of how you could use a customer display to benefit your hospitality venue. By way of a suggestion, have 10-12 different images on a 10 second rotation – this means each image will display every two minutes. Also, alternate between infographics (promotions) and venue or product photos – this makes the viewing experience less intense.

Do not miss this opportunity!

Finding eye-catching ways to promote your business and remind patrons of what you offer can enhance the customer experience and add to your bottom line.

This article was originally written for the Uniwell4POS website, and has been used with permission of the author.


Weighing Up the Value of a New Café POS System

When it comes to selecting a point of sale system for your hospitality venue, the choice has never been greater, or more difficult. There are literally dozens of different options, ranging from ‘free’ apps for your tablet through to fully integrated systems worth thousands of dollars. Every system has its own advantages and disadvantages and, frankly, no one has the time to investigate them all. So how do you make an informed choice? What factors need to be considered when ascertaining whether the systems you are looking at offer good ‘value for money’?

In this article:
Initial Outlay vs Ongoing Charges
Low Cost Hardware vs Reliability & Security
DIY vs Professional Help
Cloud-based vs Local Data
Enhanced Efficiency Saves Money

Initial Outlay vs Ongoing Charges

For any small business, decisions surrounding capital outlay require proper scrutiny. But for a start-up café, the money required just to open your front door for the first time is quite considerable. The coffee machine, cooking equipment, furniture, shop fit-out, counters and fridges – it’s a long and somewhat daunting list! So its little wonder that further outlay on a POS system proves to be a ‘step too far’ for many cafés.

Understandably then, the recent advent of cheap (or free) software-as-a-service ‘POS apps’ has provided many cafés with an easy way to get started. And to be honest, for a small espresso bar with limited products and little need for integration, a ‘POS app’ may be a perfectly suitable solution.

There are a few questions worth asking in regards to costing if selecting from these tablet app alternatives – What do the ongoing costs add up to over the course of 3 – 5 years (the expected lifespan of a purpose built POS terminal)? What happens to your POS settings and sales data if you decide to move on and stop paying the monthly fee for the app? Do you own or have access to your data? It may be that purchasing, or even financing, a system that you own with no ongoing license fees may prove to be more economical in the long term.

Lower Cost Hardware vs Reliability and Security

Another primary advantage of a ‘POS app’ is the ability to bring your own hardware – such as a tablet/iPad or computer. Many business owners utilise a spare iPad they had at home, or buy a cheap Windows laptop to run a POS program. Undoubtedly, this can save you money – but is it necessarily a good idea?

Hospitality venues can often be tricky environments for tech gear. Is a tablet or laptop designed to be used in that kind of scenario? If you have multiple staff – will they all treat the equipment with the care it requires to last a long time? Another aspect to consider is security. ‘POS apps’ are typically installed as 3rd party software on a generic operating system. So even if the app is stable, it can only be as reliable and secure as the OS it is working on. Also worth considering – can staff close the app and use the tablet or computer for other activities, like browsing the internet or playing games?

So while it may be cheaper to bring your own hardware, is it really the best idea for your business? We are not saying that purpose-built POS equipment is absolutely bullet proof, but it is usually designed to handle the rigours of the environment it is developed for. ‘Embedded POS systems’ that don’t run as a third-party app, but are designed as the sole function of the terminal, have a reputation for being quicker, more robust and less susceptible to misuse.

DIY vs Professional Help

In recent years the ability to save money by doing tasks yourself, that previously required the help of a trained professional, has changed the way we live. Especially on the technological front, with the advent of the internet, has this change been prominent. We can now organise our own travel arrangements, purchase items from around the globe, develop our own website and handle our own banking and bookkeeping.

This ‘DIY’ mind-set has flowed across to the point of sale industry. The latest ‘POS apps’ are designed to allow the end-user to install, set up and maintain their own POS system without the need for extensive outside assistance. And again, for simple POS implementations, this is likely to be a perfectly adequate solution.

So is it ever worth paying a POS professional to set your system up, and provide training and support? Yes, for several reasons:

  1. Your time is valuable, and what might take you hours to sort out might take an experienced technician half the time, freeing you up to focus on other necessary activities.
  2. POS hardware and printers aren’t necessarily ‘plug and play’ like many modern home/office peripherals. They may require specific settings to operate on your network, or function the way that you need them to.
  3. POS professionals have experience in setting up hospitality systems and knowing what they are typically capable of. You could miss out on valuable functionality if you don’t get good advice on how to use your POS system effectively.
  4. And finally, if problems do arise, having someone who is available to help and knows how your system is set up is invaluable in getting your POS back up and running. After all, the last thing you want is unnecessarily extended downtime for your POS system.

Cloud-Based vs Local Data

Here is another amazing technological development of the last few years – ‘cloud storage’. Many new ‘POS apps’ promote the fact that their data is stored online. The benefit is that your POS settings and sales information is available to you from any location with an internet connection and that if devices break down, it is simply a matter of logging in with a new device to access your system.

There is no doubt that using ‘cloud storage’ is incredibly beneficial – it enables businesses to implement an off-site backup of critical data, and allows the easy transfer of data between remote locations. But it also comes with overheads. Some business owners are reluctant to operate solely via cloud-based apps that are reliant on the availability and speed of an internet connection. Additionally, with recent concerns over cyber security, there is a trend toward wanting primary data to be managed locally to avoid unnecessary risks.

Regardless of whether your POS system stores operational data locally or remotely, a proper backup routine including off-site backups should be implemented. Most POS systems have the ability to email sales management reports or save key figures to a ‘cloud’ location. And if you want to access locally stored data from a remote location (such as working on your POS program from home), you can easily use remote access software such as TeamViewer to achieve this. There are countless options – you just need to speak to your POS provider to discuss a suitable solution for you.

Enhanced Efficiency Saves Money

The primary functions of an integrated POS system are that it (1) provides an easy mechanism for recording sales, (2) efficiently communicates orders to the applicable areas for preparation (ie. the barista and kitchen), and (3) supplies useful data for managerial analysis. When a system achieves these primary goals well, your café runs more efficiently, which saves you time, money and headaches. That has to be worth something! In contrast, if you choose a POS that doesn’t meet these basic requirements you won’t experience the benefits that a properly set up system can provide.

Let’s be honest – your point of sale system is probably the least exciting piece of equipment you’ll have to acquire to set up your café. But you’ll certainly notice it if it doesn’t work properly! So when doing the research on what POS you need for your venue – consider all the costs… not just the initial outlay, but the reliability, usability, security and longevity factors, and the advantages of proper installation and ongoing support.


In reality, as mentioned at the outset, there are advantages and disadvantages in all POS systems. It is important to weigh up all of these factors when deciding on what POS solution fits your business.

We invite you to consider our Uniwell4POS systems – robust, purpose-built hybrid ePOS systems that are based on decades of hospitality point of sale development. UniwellDirect and its resellers have finance options that can make the implementation of a properly integrated system more manageable.

We are confident that these systems can provide a cost-effective solution to your ongoing café point of sale needs.

This article was originally written for the Uniwell4POS website, and has been used with permission of the author.



An old saying goes something like this – “You can’t compare apples to oranges.”  The same is true with point of sale systems.  There are so many different types and levels of POS equipment and applications, that making a fair comparison between several options can be quite difficult.  One type of POS that is significantly different to many other systems is known as an ‘embedded POS’ terminal.

To truly appreciate the advantages of embedded POS, it’s important to have an understanding of what it is

What does ‘Embedded’ Mean?

For the sake of simplicity, we are going to divide POS systems up into two broad categories – (1) POS applications installed on standard IT hardware, and (2) Embedded POS.  The majority of point of sale solutions on the market today are POS applications.  These are programs written by software developers and then installed on generic computer hardware, such as Windows computers and POS terminals, or tablets such as iPads and android equivalents.  Therefore with POS applications, there are numerous other components that go into making your POS terminal work.  For example, you have the operating system (Windows, iOS, android) that controls the hardware and allows the application to be loaded, as well as third-party database engines, and drivers that allow peripherals or other integrated components to function.

‘Embedded POS’ is different!  The point of sale hardware is purpose built, with electronic components that are specifically designed and programmed to perform POS functions.  Rather than having a separate operating system, third-party drivers and POS application, embedded terminals are an ‘all-in-one’ solution with the sole function of point of sale operation.  In reality, the earliest form of embedded POS was the electronic cash register (ECR), which became popular 1980s and ‘90s.  However, since the advent of touchscreen computers (and more recently tablets), the proliferation of hundreds of POS apps that have grown in functionality and scope has led to the demise of the humble cash register in its traditional form.

Uniwell’s HX Series is Embedded POS, Reinvented

The reduction in the use of ECRs doesn’t mean that embedded POS solutions no longer exist, or are too old-fashioned.  There are tangible advantages to embedded POS terminals, and specialist manufacturers with decades of point of sale experience have worked hard to develop modern embedded systems with functionality equal to many of the more advanced POS applications available.  One such developer is Uniwell Corporation.  This Japanese manufacturer has been designing and producing POS equipment since 1979, but it is their latest ‘Hybrid ePOS’ technology that has taken a giant step forward.


So let’s consider 4 fundamental reasons why you should seriously consider choosing embedded POS over a POS app:

  1. Security – with the recent increase in cyber security threats, along with the risk of staff misuse, there is a real need for enhanced security on POS terminals. The multiple software layers required for a PC/tablet POS system, including the operating system, database engine and peripheral drivers, as well as the POS application itself, introduce multiple points of vulnerability.  Anti-virus and anti-malware software is needed to protect the terminal.  Compare this to an embedded system, which has only one purpose and can’t intentionally or inadvertently access websites, emails or other external sources of potentially harmful material.
  2. Reliability – the POS system is a critical component in any busy hospitality or food retail business. If point of sale terminals have unexpected problems and downtime, this has a negative impact on the speed and quality of customer service provided by the venue.  The ‘all-in-one’ nature of the proprietary systems in embedded POS removes a number of risk areas in relation to system reliability.
  3. Operational Speed – another important benefit of embedded POS systems is the speed that a well setup terminal can be operated at. This comes from two primary areas – (1) improved data and memory processing, which again stems from the fact that POS processes are not cluttered by the multiple software components that are required for a PC/tablet solution, and (2) specific POS functionality that automates or enhances the workflow of the sale process.  Embedded POS developers like Uniwell Corporation have been refining POS features for decades, and have a clear understanding of what makes a point of sale terminal easy to use for an operator.
  4. Purpose-built Hardware – hospitality and food retail venues can be tough on tech equipment, particularly products that are not intended for the environment. Embedded POS terminals are specifically designed to cope with the day-to-day requirements of these sites in ways that a standard tablet, laptop or PC is not.

So the next time you are researching a potential new point of sale solution, consider the benefits of an embedded POS system such as Uniwell’s HX-2500 and HX-4500.

The fundamental advantages that these terminals offer can provide your business with increased efficiency and stability that will ultimately improve your bottom-line – making embedded POS more relevant than ever

HX-2500 – Compact POS Without Compromise

This article was originally written for the Uniwell4POS website, and has been used with permission of the author.